Grant Recipient Complaints and Whistleblower Provisions

The Government encourages grant recipients to maintain appropriate complaints mechanisms and whistleblower provisions that are:

• consistent with Australian Standards on complaints handling and whistleblower provisions (AS ISO 10002-2006 and AS 8004-2003)
• flexible enough to encourage clients and staff to raise issues/concerns
• managed effectively and in reasonable time frames, and
• supported by documented policies and procedures.

Additional information can be found at:

• DSS Feedback - Compliments, Complaints and Enquiries
• Aged care specific complaints
• Disability Employment Services (DES) complaints and feedback
• Ombudsman Better Practice Guide to Complaint Handling
• ASIC Whistleblowing